COMMUNICATING TO CARE: A CHALLENGE IN CARING FOR PEOPLE WITH HEARING IMPAIRMENT AND DEAFNESS.

Abstract

Hearing impairment is a prevalent condition in Brazil and represents a challenge for nursing professionals,
particularly in communication during health care delivery. The lack of technical training and inclusive
institutional policies may compromise the quality and safety of care provided. Objective: to analyze the
difficulties faced by nursing staff in communicating with individuals with hearing impairment and
deafness, as well as their implications for patient care. Methodology: this is a qualitative, descriptive,
and exploratory study conducted in two medium and high complexity hospital institutions in the interior
of the state of São Paulo. Participants answered sociodemographic questionnaires and specific
instruments related to the topic. Data were analyzed using both qualitative and quantitative approaches,
with categorization and critical interpretation. Results: important communication difficulties were
identified between professionals and individuals with hearing impairment, associated with lack of
training, institutional barriers, and limitations in the use of Brazilian Sign Language. Inadequate
communication was recognized as a factor that compromises patient safety and the quality of care.
Conclusion: the findings highlight the need for investment in professional training and the
implementation of institutional policies that promote the use of sign language, aiming to improve
communication, patient safety, and the humanization of nursing care.